FAQ

SHIPPING COST

Our partners have factories in most countries of the world. Delivery in Ukraine and the world is carried out by postal services of local companies or from the nearest country where our production is located.

Delivery is paid and is calculated before payment at the time of checkout.

 

LOYALTY PROGRAM

Join our loyalty program and get bonus points for purchases! You can exchange these points for a discount on your next purchase.
100 points = 1 euro

Ways to get points:

- 5 points for every 5 euros spent
- 500 points for subscribing to the newsletter
- 300 per Instagram subscription
- 2000 points for your birthday

DELIVERY TERMS

 

Production: 3-5 working days. Delivery: 2-9 days to Europe, 4-12 days to the USA, 7-20 days to the rest of the world.

For more information, please contact us shop@visitukraine.today

 

RECEIPT OF GOODS

Upon receipt, please inspect the order without leaving the location of the delivery point.

 

Check the parcel for damage, sign the necessary documents and enjoy the order.

 

RETURN AND EXCHANGE OF GOODS

Our store does not stock products, so each order is made individually. Therefore, we do not return or exchange the product. Returns and exchanges take place only in the case of defective products. If a product defect is confirmed, we produce and send a new product. Refunds are made in the case of placing an order that is technically impossible to produce in the customer's region.

 

PAYMENT

100% payment of the order by card.

 

Payment by card can be made on the website when placing an order.

 

SECURITY OF PAYMENTS

Stripe and Fondy payment service is a universal payment system.

It confirms the full compliance of the bank's payment card data processing system.

 

Security standards of international payment systems MasterCard and Visa.